T&Cs

Website

Effective Date: 06/05/2021

1. Introduction
   1. This website is owned and operated by Rocket Food Limited trading as “Pocket Rocket”. Our company information is at the end of this document.
   2. Please read these terms and conditions carefully. They cancel and replace any previous versions. Please print or save these terms for future use as we cannot guarantee that they will remain accessible on our website in future. These terms and conditions are available in the English language only.
   3. These terms and conditions apply to use of our website and our digital services (the term “website” shall hereafter refer to the website and our other digital services). The sale of goods via our website is subject to separate terms and conditions.
2. Changes to the terms and conditions
   1. We may change these terms and conditions by posting the revised version on our website at any time. Please check our website from time to time. You will be bound by the revised agreement if you continue to use our website following the effective date shown.
3. Acceptable use policy
   1. You agree that you will not in connection with our website:
      1. breach any applicable law, regulation or code of conduct or infringe any intellectual property or other rights of others;
      2. publish or send any information (including links or references to other content), or otherwise behave in a manner, which:
         1. is unlawful, defamatory, threatening, harassing, invasive of privacy, offensive, vulgar, racist, hateful, discriminatory, obscene, pornographic, sexually suggestive, promoting of self-harm, misleading, abusive or deceptive;
         2. infringes any intellectual property or other rights of others;
         3. involves phishing or scamming or similar; or
         4. we otherwise reasonably consider to be inappropriate;
      3. sell access to our website;
      4. sell advertising, sponsorship or promotions on or in connection with content except where explicitly authorised by us;
      5. use our website for junk mail, spam, pyramid or similar or fraudulent schemes;
      6. do anything which may have the effect of disrupting our website including worms, viruses, software bombs or mass mailings;
      7. do anything which may negatively affect other users’ enjoyment of our website;
      8. gain unauthorised access to any part of our website or equipment used to provide our website;
      9. use any automated means to interact with our systems excluding public search engines; or
      10. attempt, encourage or assist any of the above.
4. Content
   1. You acknowledge that any information published or sent on or via our service by other users is the sole responsibility of the person from whom such content originated and we are not responsible for it.
   2. We cannot guarantee that any general information that we may make available on our website is accurate or up to date. You rely on it at your own risk.
   3. We reserve the right without notice or refund to suspend, alter, remove or delete content or to disclose to the relevant authorities any content or behaviour if it is the subject of complaint or where we have reason to believe that it breaches our terms and conditions, or that such steps are necessary to protect us or others, or that a criminal act has been committed, or if we are required to do so by law or appropriate authority.
5. Privacy
   1. You acknowledge and agree that we may process your personal data in accordance with the terms of our privacy and cookies policy which is subject to change from time to time.
6. Functioning of our website
   1. We do not guarantee that our website will be uninterrupted or error-free and we are not responsible for any losses arising from such errors or interruptions. We are entitled, without notice and without liability, to suspend the website for repair, maintenance, improvement or other technical reason and to make changes to our website.
7. Your account
   1. If we permit you to create an account on our website, this is for your personal use only and is non-transferable. You must not authorise or permit any other person to use your account. You must take reasonable care to protect and keep confidential your password and other account or identity information. You must notify us immediately of any apparent breach of security such as loss, theft, misuse or unauthorised disclosure or use of a password. You are responsible for third parties who use your account or identity (unless and to the extent that we are at fault).
   2. We are entitled at any time for any reason and with or without notice to terminate your account on our site. If you wish to have any data stored on you deleted or wish to view a copy of this data, follow the process on the Privacy Policy.
8. Intellectual property rights
   1. All trade marks, logos, content (including our website’s structure and layout), graphics, images, photographs, animation, videos, text and software used on this site are our intellectual property or that of our suppliers, partners or other users. For the purposes of your personal use only, you may view such material on your screen and print a single copy. You may not otherwise use, sublicense, retrieve, display, modify, copy, print, sell, distribute, download, hire, reverse engineer (unless permitted by applicable law) or create extracts of, or derivative works from, such material without our specific prior written consent.
   2. Just to be clear – you must not collect, scrape, harvest, frame or deep-link to any information on our website without our specific prior written consent.
   3. You license (i.e. permit) us to use your user generated content both on our own website and also, for marketing purposes, on other channels including different websites, social media and emails. User generated content includes but is not limited to your comments, photos, recipe ratings and reviews.
9. Third party websites / advertising / services
   1. We may link to third party websites which may be of interest to you and/or include third party advertising on our site and/or use third party-provided services on our site. We do not recommend or endorse, nor are we legally responsible for, those sites or services. You use such third party sites or services at your own risk.
10. Liability
    1. Nothing in this agreement in any way limits or excludes our liability for negligence causing death or personal injury or for fraudulent misrepresentation or for anything which may not legally be excluded or limited. In this section, any reference to us includes our employees and agents.
    2. You must give us a reasonable opportunity to remedy any matter for which we are potentially liable before you incur any costs remedying the matter yourself.
    3. If you are a consumer (ie not acting in the course of a business), we shall not be liable for any loss or damage caused by us or our employees or agents in circumstances where:
       1. there is no breach of a legal duty of care owed to you by us or by any of our employees or agents;
       2. such loss or damage was not foreseeable (meaning it was not an obvious consequence of our breach or not contemplated by you and us at the time we entered into this contract);
       3. such loss or damage is caused by you, for example by not complying with this agreement; or
       4. such loss or damage relates to a business.
    4. If you are a consumer (ie not acting in the course of a business), you will be liable for any reasonably foreseeable loss or damage we suffer arising from your breach of this agreement or misuse of our website (subject of course to our obligation to mitigate any losses).
    5. The following clauses apply only if you are a business:
       1. In no event (including our own negligence) will we be liable for any:
          1. economic losses (including, without limit, loss of revenues, profits, contracts, business or anticipated savings);
          2. loss of goodwill or reputation;
          3. special, indirect or consequential losses; or
          4. damage to or loss of data
          5. (even if we have been advised of the possibility of such losses).
       2. You will indemnify us against all claims and liabilities directly or indirectly related to your use of the website and/or breach of this agreement.
       3. To the extent allowed by law, you and we exclude all terms, whether imposed by statute or by law or otherwise, that are not expressly stated in this agreement.
       4. This agreement constitutes the entire agreement between us with respect to its subject matter and supersedes any previous communications or agreements between us. We both acknowledge that there have been no misrepresentations and that neither of us has relied on any pre-contractual statements. Liability for misrepresentation (excluding fraudulent misrepresentation) relating to the terms of this agreement is excluded.
11. English law
    1. These terms and conditions shall be governed by English law and any disputes will be decided only by the English courts.
12. General
    1. We may send all notices under this agreement by email to the most recent email address you have supplied to us (unless otherwise stated in this agreement). Headings used in this agreement are for information and not binding. Any failure by either party to exercise or enforce any right or provision of this agreement does not mean this is a “waiver” (i.e. that it cannot be enforced later). If any part of this agreement is ineffective or unenforceable for any reason, then it will be replaced with a provision which as far as possible achieves the same thing and the rest of the agreement shall continue to apply. We may transfer this agreement to a third party but this will not affect your rights or obligations. A person who is not a party to this agreement shall have no rights to enforce this agreement except insofar as expressly stated otherwise.
13. Complaints
    1. If you have any complaints, please contact our customer care team via email: hello@pocketrocketfood.com
14. Company information
    1. Company name: Rocket Food Limited
    2. Country of incorporation: England and Wales.
    3. Registered number: 04075251
    4. Registered office and trading address: Unit 5 Southside Industrial Estate, 15 Havelock Terrace, London, SW8 4AH
    5. Other contact information: See our website (www.rocketfood.com)
    6. VAT number: 761 343 638

Sale of Goods

Effective Date: 06/05/2021

1. Introduction
   1. This website is owned and operated by Rocket Food Limited trading as “Pocket Rocket”. Our company information is at the end of this document.
   2. Please read these terms and conditions carefully. They apply when you buy any goods via this site. (There are separate terms which apply to your use of our site.) Please print or save these terms for future use as we will not keep a file copy specifically for the transaction with you and we cannot guarantee that they will remain accessible on our website in future. These terms and conditions are available in the English language only.
   3. Where we refer to “Consumer” below we mean an individual acting for purposes which are wholly or mainly outside that person’s trade, business, craft or profession.
   4. We are legally required to remind Consumers that we are under a legal duty to supply goods that are in conformity with the contract. Furthermore, nothing below affects Consumers’ legal rights in relation to goods that are not in conformity with the contract, whether because they are faulty, not as described or otherwise. You can get advice about your legal rights from your local Trading Standards office or Citizens’ Advice Bureau.
   5. We may change these terms and conditions at any time by posting a new version on our site and/or by emailing them to you. Please check them carefully as they will apply to any recurring deliveries or new orders occurring after the effective date shown.
2. Right to cancel
   1. You have the right to cancel this contract subject to the provisions set out below. This right is not affected by any separate returns policy on our website.
   2. There is no right to cancel contracts for the supply of goods liable to deteriorate or expire rapidly. This applies to most of the goods we supply.
   3. If you do have the right to cancel, the following instructions apply:
   4. You have the right to cancel this contract within 14 days without giving any reason.
   5. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods (or the first delivery of goods in the case of recurring orders).
   6. To exercise, you must inform us of your decision to cancel this contract by a clear action or statement. This includes contacting our customer care team via hello@pocketrocketfood.com and requesting for your account to be cancelled, or calling our customer care team to ask for a cancellation.
   7. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
3. Minor variations in goods
   1. We will take reasonable care to ensure that representations and descriptions of goods appearing on our website are correct. We have made reasonable efforts to display as accurately as possible the appearance of our goods.
   2. The labelling or packaging of the goods you receive may differ from the images of these which you see on our site.
4. Your order
   1. Your order is an offer to buy from us on a one-off or recurring delivery basis.
   2. You place your order by using the ordering process on our website or our digital services (the term “website” shall hereafter refer to the website and our other digital services). This involves making the selection on our site and transmitting the order to us by clicking on the “Pay Now” button. This process permits you to check and amend any errors before making an order by using the change function and/or the internet browser back button. You can also change your order any time up to the relevant cut-off date / time (see further below).
   3. You must ensure that your order and any other information you supply to us is correct and you must promptly update us if there are any changes.
   4. We will send you a confirmation email after your order and this constitutes our acceptance and is the point at which a binding legal contract is formed.
   5. We are not obliged to supply any goods which are unavailable (notwithstanding that we have accepted your offer). If any goods are unavailable, we will notify you of the unavailability as soon as possible and will arrange a credit if you have been charged.
   6. The default method of communication for all correspondence from us will be over email, using the email provided on your account. In certain circumstances we may need to contact you over phone instead.
5. Payment and price
   1. The price for the goods is as stated on our site at the time you order. VAT or sales tax is included unless we say otherwise.
   2. The following only applies if we charge for delivery: Delivery costs are charged extra at the rate shown on our site at the time you place your order. These will depend on the delivery method chosen.
   3. Payment is required in advance as explained below.
   4. You authorise us and our third party payment providers to take payment and/or to charge your payment card for the relevant amounts and at the relevant times. Despatch of the goods is subject to our being able to charge your payment card. It is your responsibility to update your payment card details as necessary. A nominal (1p) charge may be incurred if you change your payment card details.
   5. We will take your first payment when we accept your order.
   6. Recurring deliveries can be cancelled or changed at any time via the site before the relevant cut-off for a particular delivery (subject to any applicable legal right to cancel set out in the above).
   7. We may change our prices by giving you notice by email at least 14 days before any price change takes effect. If you do not accept the new price, you should opt-out of the classes as explained below as payments taken after the notice period will be at the new price.
   8. We may from time to time offer some products which attract an additional surcharge. This surcharge is clearly shown on the website.
   9. You must contact us immediately with full details if you dispute any payment.
6. Discount codes and credits
   1. We may offer discount codes from time to time. All discount codes refer to the price excluding (if applicable) delivery surcharges and any additional clearly marked surcharges associated with certain canapés that may feature on the menu from time to time. Such codes may only be applied to purchases made through the account in respect of which the discount code was offered and registered and are not transferable or redeemable for cash. Unless otherwise stated: codes (1) are only available for future new orders placed online, (2) cannot be used retrospectively, (3) can only be redeemed once per customer, (4) cannot be redeemed against products sold and (5) cannot be redeemed against the additional clearly marked surcharges associated with certain menus that may feature on the website from time to time. Also you cannot use more than one discount code per transaction unless we state otherwise; if we do so, the order in which the codes are to be applied is in our sole discretion.
   2. Discount codes are subject to any additional specific terms and conditions which are specified at the point of issue. We reserve the right to discontinue or otherwise modify any discount codes at any time without prior notice.
   3. We may allocate credit to your account in certain circumstances, e.g. when you sign up, refer a friend or as a marketing incentive. Credits cannot be exchanged for cash and are non-transferable. Credits expire after the time periods specified. The validity period starts from the time the credit is allocated to your account. Any unused credit on your account will automatically expire if your account is closed. Credit can be used against the cost of standard items, the additional surcharges associated with certain products, special delivery surcharges and shop items, and is redeemed automatically upon checkout.
   4. Refer-a-friend credits only apply if the referred user is a third party who has been genuinely referred by you on an arm’s length basis and if the delivery address is to a different address to that of the referrer.
   5. New user credits apply only to the first account opened by you. It must not be used in connection with multiple accounts created or controlled by the same person.
   6. We reserve the right to reject any discount code or credit and/or reclaim the amount of any discount or credit if we consider that it is being used in breach of these terms or is otherwise being abused.
7. Delivery
   1. Delivery will be complete when we deliver to the address which you specify when ordering.
   2. Unless otherwise stated, delivery dates given on our website are estimates only. If you are a Consumer, we have no liability for any losses arising from delay in delivery to the extent that this is due to circumstances beyond our reasonable control and where we could not have taken reasonable steps to deal with the delay. If you are not a Consumer, we have no liability for any losses arising from delay in delivery.
   3. If you receive notification of an unsuccessful attempted delivery, it is your responsibility to use the details provided to contact the delivery company to arrange re-delivery. If nobody is available to receive the goods, we will use reasonable efforts to follow any special delivery instructions you have provided.
8. Risk and ownership
   1. Risk of damage or loss to the goods passes to you on delivery to you or to somebody identified by you to take possession of the goods.
9. Termination
   1. We may cancel this agreement immediately by email notice at any time if any amount due to us is unpaid, or unjustifiably charged back, or if your account is inactive for more than 6 months.
   2. You may cancel this agreement at any time within your account on our website.
   3. In the event of termination of this agreement, we are entitled to delete your account including any unused credit. We will deliver any outstanding orders and take payment accordingly if the agreement was terminated after a relevant cut-off date.
10. Liability
    1. Nothing in this agreement in any way limits or excludes our liability for negligence causing death or personal injury or for fraud or fraudulent misrepresentation or for anything which may not legally be excluded or limited. In this section, any reference to us includes our employees and agents.
    2. You must give us a reasonable opportunity to remedy any matter for which we are liable before you incur any costs remedying the matter yourself.
    3. The following clauses apply only if you are a Consumer:
       1. We are not responsible for any loss or damage caused by us or our employees or agents in circumstances where:
          1. there is no breach of a legal duty of care owed to you by us or by any of our employees or agents;
          2. such loss or damage was not foreseeable (meaning it was not an obvious consequence of our breach or not contemplated by you and us at the time we entered into this contract);
          3. such loss or damage is caused by you, for example by not complying with this agreement; or
          4. such loss or damage relates to a business (as we do not intend for goods bought by Consumers to be used for business).
       2. You will be responsible to us for any reasonably foreseeable loss or damage we suffer arising from your breach of this agreement (subject of course to our obligation to mitigate any losses).
    4. The following clauses apply only if you are not a Consumer:
       1. Our liability of any kind (including our own negligence) is limited to the price paid for the goods
       2. In no event (including our own negligence) will we be liable for any:
          1. economic losses (including, without limit, loss of revenues, profits, contracts, business or anticipated savings);
          2. loss of goodwill or reputation;
          3. special, indirect or consequential losses; or
          4. damage to or loss of data
          5. (even if we have been advised of the possibility of such losses).
       3. You will indemnify us against all claims and liabilities directly or indirectly related to your breach of this agreement.
       4. To the extent allowed by law, you and we exclude all terms, whether imposed by statute or by law or otherwise, that are not expressly stated in this agreement.
       5. This agreement constitutes the entire agreement between us with respect to its subject matter and supersedes any previous communications or agreements between us. We both acknowledge that there have been no misrepresentations and that neither of us has relied on any pre-contractual statements. Liability for misrepresentation (excluding fraudulent misrepresentation) relating to the terms of this agreement is excluded.
    5. Events outside our control
       1. We are not liable for failure to perform or delay in performing any obligation under this agreement if the failure or delay is caused by any circumstances beyond our reasonable control including third party telecommunication failures.
    6. Privacy
       1. You acknowledge and agree that we may process your personal data in accordance with the terms of our privacy and cookies policy which is subject to change from time to time.
    7. English law
       1. These terms and conditions shall be governed by English law and any disputes will be decided only by the courts of the United Kingdom.
    8. General
       1. We may send all notices under this agreement by email to the most recent email address you have supplied to us (unless otherwise stated in this agreement). Headings used in this agreement are for information and not binding. Any failure by either party to exercise or enforce any right or provision of this agreement does not mean this is a “waiver” (i.e. that it cannot be enforced later). If any part of this agreement is ineffective or unenforceable for any reason, then it will be replaced with a provision which as far as possible achieves the same thing and the rest of the agreement shall continue to apply. We may transfer this agreement to a third party but this will not affect your rights or obligations. A person who is not a party to this agreement shall have no rights to enforce this agreement except insofar as expressly stated otherwise.
       2. By placing an order, you are confirming that you are 18 years of age or older and that the supply of alcohol shall not be to anyone under the age of 18 years of age. We cannot sell age-restricted products to anyone under the age of 18 and you will be asked to confirm your age before purchasing such products.
    9. Complaints
       1. If you have any complaints, please contact us via hello@pocketrocketfood.com

16. Company Information
    1. Company name: Rocket Food Limited
    2. Country of incorporation: England and Wales.
    3. Registered number: 04075251
    4. Registered office and trading address: Unit 5 Southside Industrial Estate, 15 Havelock Terrace, London, SW8 4AH
    5. Other contact information: See our website (rocketfood.com)
    6. VAT number: 761 343 638