Effective Date: 06/05/2021
Who are we?
What personal or other data do we collect?
We collect and store the information which you give us via forms on our website – such as your name, address, email address, phone number(“contact data” ”) – or when communicating with us by email, or in some other way.
We also may collect and store your IP address (“customer behaviour data”) to improve your shopping experience by suggesting suitable products for you, based on previous purchases looked at.
We collect your bank card details (payment information) in order to process payments and refunds.
We collect survey data (NPS, etc.) which can include age (bracket not birthday), gender and food preferences/allergies in order to understand how we are serving different types of customers and what we need to do to improve their experience.
How do we use your personal data?
We use “contact data” to provide our services : e.g. send service messages, communicate to you about your account/orders and to fulfil orders.
If you have given permission, we may use your “contact data” to send you marketing emails, mails, calls or SMS with details of our, or third party goods or services which may be of interest to you, including information about special offers or promotions.
We use “payment information” to process payments and refunds.
If you supply us with a friend’s email address for any “Refer A Friend” programme, we will use that email address only to send a special offer to your friend. We will provide your name in the offer email to your friend, so that they know where we dot their contact details from.
We may use information we collect on you to recommend you products and to improve our service for you and other customers.
We retain your data during a period of 36 months after the last order. We do that in order to comply with legal obligations, enforce our terms and conditions, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigations and take other actions as permitted by law.
How do we protect personal data?
Security is a high priority for us. We take appropriate precautions to protect personal data. We will make every effort to look after your data and treat it with the respect it deserves.
To whom do we disclose personal data?
We may allow access to your personal data by third parties who supply us with a service. Examples include e-commerce platform providers, couriers (to enable delivery of goods), website hosts, content delivery networks and businesses which assist us in undertaking communications, monitoring, testing or improving our website.
We may share your payment information (including your email address) with Stripe, our payment gateway, in order to process the payments of your orders and any potential refund.
Your personal data may be supplied by our payment partner to relevant third parties including credit reference and fraud prevention agencies, who may keep a record of that information.
If you choose to opt-in to receive third party communications from selected partners, your personal data will be shared to relevant third parties to allow you to receive tailored communications about products that may be of interest to you.
We may disclose personal data so far as reasonably necessary if we have reason to believe that it breaches our terms and conditions, or that such steps are necessary to protect us or others, or that a criminal act has been committed, or if there has been a complaint about content posted by you, or if we are required to do so by law or appropriate authority.
How to access and control your information?
You have the right to request a copy of your information, to rectify your information, to opt out from marketing communications and to request the deletion of your information. If you would like to make such a request, please send us an email here (email@example.com)
Access your information: You have the right to request personal data that we hold about you, subject to us reserving the right to withhold such data to the extent permitted by law. Contact our Customer Care team for this request: click here.
Delete your information: You have the right to request to delete all the personal data that we hold about you. Contact our Customer Care team for this request: click here.
If you wish to contact us about anything to do with your data and Pocket Rocket, please contact us: click here (firstname.lastname@example.org).
For information about your rights under UK data protection laws, see the website of the UK Information Commissioner.
We are registered with the Information Commissioner’s Register of Data Controllers under number ZA889337
Effective Date: 06/05/2021
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